Returns and Warranty · Ubitap Components

Return policy

We try our best to ensure that all products are correct and free from defect before they are sent. Nevertheless, things might go wrong and we are reasonable people. In the rare circumstance that you have issues with your product as described below, please inform us within seven(7) days upon receiving the item(s).

If you have received the wrong product, please contact us and we will fix it.

If your item does not work, we will help you to troubleshoot the problem. If it turns out that the product is defective, we will exchange it. You will need to send the goods back to us. We will then send a replacement once we verify the defect. In case we are out of stock, we will issue store credit.

If you change your mind or don't like the product, you can send it back to us provided that it is in original packaging and unused. You have to cover the return postage. We will then issue store credit (minus postage) that you can use to purchase other products.

Please take note that we are only able to process product returns if they are re-stockable. Returns will only be accepted if they are in new condition, unused, not peeled, not torn, not soiled and come with the original packaging. We regret to inform that we do not accept returns for software products and printed, encoded or custom products.

Return Process

If you wish to return the product, please contact us first. You are responsible for the shipping cost back to us, it is advisable that you use a trackable shipping method. Once we receive the item, we will inspect it and issue an exchange, refund or store credit where applicable.

Refund Fees

If a refund is requested by the customer, we may deduct the following costs from the total refund amount:

Shipping costs: If we have shipped the product, the shipping and handling costs are not refundable
Payment gateway charge: We are charged up to 4.5% by our payment gateway depending on your payment method. This charge is non-recoverable

These refund fees does not apply to refunds initiated by us.

Limited warranty

We cover all products under 30 days warranty against manufacturing defect.

Some products has the benefit of warranty given by the manufacturer of the goods. If applicable, this is indicated in the product page. Defective product under warranty will have to be sent to the manufacturer for warranty service. The buyer shall bear the related postage/shipping charges.

The warranty obligation does not apply:

for defects or damage caused by mishandling, accident (including theft, flood, fire and the spillage of food or liquid), neglect, abuse, unusual stress, voltage surge or overload, incorrect wiring, or testing and improper storage
if the defect arises because the customer has altered or repaired such goods without the written consent of the company
if the customer did not follow the manufacturers' instructions for storage, usage, installation, use or maintenance of the goods
if the customer has failed to notify the company of any defect within 3 days where the defect should have been reasonably apparent on reasonable inspection; or
if the customer fails to notify the company of the defect within 30 days (or such other period as the company shall specify at the time of acceptance of the order for the goods) of the date of despatch of the goods.

Liability

Except as required by law, Ubitap will not be liable to the customer for any loss, damage or liability of any kind whatsoever which arises out of the breach of implied warranties, terms or conditions. The customer acknowledges that it is responsible for ensuring that the products and services it orders are fit for the purposes of intended usage.

We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage of the sold products.